We never take anyone for granted
Our customers don’t have to shop at Tesco. We know that. We have to do absolutely everything we can to make shopping with us the best experience possible, so they keep coming back.
Our mission is not to be the biggest, but to do the best for our people and our customers. We can deliver this through our funded CPD, our comprehensive training programmes for assistants and by offering customer service and great prices.
At Tesco we’ve two core values that drive the way we do everything.
- Treat people how I like to be treated
- All retailers, there’s one team...The Tesco Team.
- Trust and respect each other.
- Strive to do our very best.
- Give support to each other and praise more than criticise.
- Ask more than tell and share knowledge so that it can be used.
- Enjoy work, celebrate success and learn from experience.
We want our people to be well managed and to work in an environment that’s based on trust and respect. We’ve learnt over the years that well motivated and managed staff will give customers great service: by living the people values we create a great place to work and one where great service is delivered.
- No one tries harder for customers
- Understand customers better than anyone.
- Be energetic, be innovative and be first for customers.
- Use our strengths to deliver unbeatable value to our customers.
- Look after our people so they can look after our customers.
These customer values reflect the fact that, at Tesco, everything starts with the customer and our passion to provide customers with value and service overrides all else.
